Three tier consumer grievances machinery under the consumer protection act
District Forum: District forum consists of a president and two other members. The president can be a retired or working judge of district court. They are appointed by state government. The complaints for goods or services worth Rs.20 lakhs or less can be filed in this agency. The agency sends the goods for testing in laboratory if required and gives decisions on the basis of facts and laboratory report. If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgment in state commission within 30days by depositing 25000 or 50% of the penalty amount whichever is less.
State Commission: it consisted of a president and two other members. The president must be a retired or working judge of high court. They all are appointed by state government. The complaints for the goods worth more than 20 lakhs and less than Rs. 1 crore can be filed in state commission on receiving complaint the state commission contacts the party against whom the complaint is field and sends the goods for testing in laboratory if required. In case the aggrieved party in national commission within 30 days by depositing Rs 3500 or 50% of penalty amount whichever is less.